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Dec. 10th, 2007 @ 03:01 pm I love you fedex
Something that was supposed to be sent to me in two weeks took two months instead. At that point we'd moved, but I was still stuck with our old house for a while yet so I had both addresses going. I tried to inform the company of my new address but as you can imagine, anyone who is six weeks late with an order is not too responsive. But it was no big deal, I figured I'd just go by the rental and pick them up.

There were two packages, neither requiring signatures. The first one was delivered dec 4th at 8:16AM and the second delivered dec 5th at 8:51 AM. But they were nowhere to be found on my porch.

So I called fedex and they said they'd picked them back up because someone said I didn't live there anymore. Okay, I guess I have a too-helpful neighbor, although I seriously question whether random strangers should be able to sabotage the delivery process like that. So I gave the fedex person my new address and she said they'd be here within 48 hours.

Five days later I realize I had better call again. I look online and now the tracking numbers have sprouted twins going in the opposite direction. Fuck, they are sending them back to my oh-so-responsive sender. I doubt I'm ever seeing them again if they go all the way back so I call fedex once again.

The woman tells me there's nothing they can do now that it's going back to the sender. I can't quite accept this since they delivered them to me and then pretty much stole them off my front porch, but she's adamant. I kick it up to the supervisor. She says that not only is there nothing they can do, but the packages were never delivered, despite the fact that both tracking pages say "Delivered." She says that neither package was ever really left on my porch. I find this incredibly improbable and tell her so, but she too is adamant. "Okay," I say, "if they were never delivered, can you perhaps explain why they are on their way back to the sender right now?" Silence.

See, either they delivered the packages and then stole them off my porch, or they never delivered them and sent them back to the sender for no reason. In either case it's their fault, but they somehow deny both alternatives. And all this happened not while I sat idly by, but with me calling and catching it immediately, supplying all my current information, and pretty much begging them not to lose the packages. Oh yeah, she said there's no record of that call either. I think they have one of those databases that "forgets" anything that might suggest the company is at fault.

I can already hear the kafkaesque conversations of one week from now, with the original sender saying they have no idea what happened to the packages but fedex clearly shows they were delivered so it's obviously my fault for not being there, and me saying "no no, they weren't REALLY delivered despite what you see, the fedex lady told me so," and the sender laughing and laughing while stomping my precious irreplaceables into dust.
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From:airshort7
Date:December 10th, 2007 11:24 pm (UTC)
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That is pretty ridiculous (Notice how I'll never spell that word wrong in your lj again). I would try calling Fedex a second time if anything and see if you can get someone more helpful on the other line. Working in a call center has taught me one thing, and that is call center people really don't care 95% of the time, and 5% of the time you might get someone who enjoys their job.

Best of luck.
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From:m_fallenangel
Date:December 10th, 2007 11:33 pm (UTC)
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That sounds nearly as bad as my experience with ordering a laptop from Dell.

1. Order laptop
2. Get notification that laptop is going to my home address, not my work address and that it must be signed for.
3. Since neither wife nor I will be home during the day, call UPS to changed delivery destination.
4. Get informed that Dell doesn't allow deliveries to be re-routed as a security measure.
5. Call Dell, ask them to change delivery address.
6. Stare directly into the face of Kafka.
7. Get notice from UPS that due to my declining delivery merchandise will be returned.
8. Call UPS and tell them I didn't decline, give them transaction number from Dell authorizing the change in delivery destination get told I'll get a call back within 24 hours.
9. 48 hours later call UPS again. Get told item is waiting for me at their depot clear the hell on the other side of town and that I have to pick it up within 24 hours. Get name and confirmation number.
10. Drive to the depot and wait in line for an hour. Give clerk the mountain of UPS yellow slips and notes I have taken.
11. 30 minutes later clerk emerges from back room saying my laptop isn't there, now shows as "out for delivery."
12. Take notes back from clerk showing that less than 2 hours earlier I spoke with her boss and was told my laptop was right there in the facility.
13. Get told that boss has left for the day.
14. Clerk and warehouse manager go back into warehouse. 40 minutes later emerge with my laptop and a, "Thanks for choosing UPS."
From:songmonk
Date:December 11th, 2007 12:13 am (UTC)
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I would try calling Fedex a second time

Heh.
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From:jaxia
Date:December 10th, 2007 11:26 pm (UTC)
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If you are one of those 'misery loves company' kinds of guys, I'm going through a very similar thing with UPS. Now they want me to pay shipping charges again! Grrr.
From:ruchie
Date:December 10th, 2007 11:52 pm (UTC)

My UPS tale - w/ bizarre legal loopholes just for UPS.

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See if this makes a bit of sense to anybody:

I got a laptop shipped to me incident free by means other than UPS.
A year later, after switching to being a mac user, that laptop is a very expensive paperweight, so out of the goodness of my heart, I package it up in original packaging & ship via the UPS store to my cousin, the poor college student.
It arrives w/ a big crack in the case & no longer in working condition.
I tell her to ship it back (on me) and I'll file a complaint.
It's shipped back to the UPS store, where someone there inspects and rules "insufficient packaging" - not their fault.
I wish to protest this as it's in the manufacturer's original shipping packaging.
I get told that since I used a UPS Store (a separate legal entity), technically the store is the shipper, not me. They would have to be the ones to file a protest if they so wish (want to guess what their decision was?)
I need them to fax UPS a waiver allowing me to take over the claim if I wish to protest w/o them.
I called the store several times to try to make this happen.
Each time either the person on the other end had no idea what I was talking about or assured me they'd fax it that day.
Nothing ever got faxed. Nothing ever got done.
I finally cut my losses 4 or 5 months into it.
From:howardtreesong
Date:December 11th, 2007 12:24 am (UTC)

At Least It's Not The USPS!

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One time many years ago, I sent a short note to someone else in my same dormitory via US Mail. The USPS turned a seventy-foot journey that should have taken two days max into one of at least eight thousand miles and ten months. When the recipient finally got the letter, it was stamped "MIS-SENT TO MANILA." The amusing part of it was that the stamp was clearly a stamp-pad type of stamp, suggesting that being MIS-SENT TO MANILA was a recurring problem to the point where someone had to have a custom-made stamp made to notify customers of the issue.

I also note that the postage (a single first-class stamp) should have been inadequate to get the thing to Manila in the first instance.
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From:jellymillion
Date:December 11th, 2007 09:35 am (UTC)

Re: At Least It's Not The USPS!

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You posted something SEVENTY FEET?

That just raised the laziness bar to a level previously uncontemplated.

I could have hand-delivered something that far in the time it's taken me to type this. Twice.

I am in awe.
From:howardtreesong
Date:December 11th, 2007 03:14 pm (UTC)

Re: At Least It's Not The USPS!

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There was a reason for posting, but what it was is now lost in the sands of time. It easily could have been a bet as to how long the USPS would take to deliver something posted in a particular building back to that same building.

In all events, you type slowly. The seventy feet in question was up three flights of stairs and a bit down the hall. I think a round trip in a minute would be a good effort.
From:samholden
Date:December 11th, 2007 07:48 pm (UTC)

Re: At Least It's Not The USPS!

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Hope you had the over on that bet :)
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From:deaconblus
Date:December 12th, 2007 03:19 am (UTC)

Re: At Least It's Not The USPS!

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The USPS fared far better in a 'contest' I once sponsored. I sent about 10 letters to a friend in Florida with varying degrees of information contained in the address field. One contained only the last name of the friend and a zip code. They all arrived.

n.b. they weren't all sent in the same little block but were spread out to try and prevent someone from figuring out what the hell I was doing and messing with the 'experiment'
From:tiltdad
Date:December 11th, 2007 01:17 am (UTC)

Fedex

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I had basically the same thing happen to me but I was the sender. Sent FOUR boxes from NJ to CA. $220. We move to NYC. Months pass. Then we discover they were never delivered at all. I call the Mailboxes Etc I sent them from. He says "Thank God You Called! Your boxes have been sitting here for months! They came back from CA!"

It was the same deal, supposedly 3 delivery attempts (no way, the receiver is home full time and there were no delivery attempt stickers left) and they claim they ''sent a postcard'' to the receiver that was never responded to (uh-huh). So they sent the boxes all the way back across the country!!

My only choice was to re-send them and pay again! Christ. The Mailboxes guy cut me a deal since I had used them so much and shipped them DHL at his cost so I was only out $140 the second time.

After reading about this happening to you to (basically) I think I'm off Fedex.

From:naturalborn
Date:December 11th, 2007 01:17 am (UTC)
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It's best to get all of one's deliveries sent to a mailbox, to avoid problems with moving and also help a bit with privacy. Of course, then there's that problem of Fedex refusing to ship to the UPS store.

Fedex does appear to have an abusive practice of quite explicitly not cracking down on drivers marking things as 'delivered' when they haven't actually dropped the things off at a person's house. I don't know why they continue to allow drivers to do that, and why they haven't gotten sued for it.
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From:groovinmahoovin
Date:December 11th, 2007 08:33 am (UTC)
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UPS pulled that shit on me once. Something was supposed to be delivered by 10am that I needed that day, so when it hadn't arrived by 11, I called UPS, and was rudely told "My driver was there at 945am and nobody answered the door." As I was home within about 6 feet of the front door at that time, I found it rather improbable I'd have missed the knock, and I was told the only way to get the package that day would be to go to their main facility (about an hour away from me on the opposite side of the city) after 6pm and pick it up. Right as I was preparing to leave around 5pm, the driver knocked at my door, and when I asked if someone had been here earlier, she said no, the package had been on her truck all day. Sounds like this nonsense is par for the course with these buffoons.
From:kdf2023
Date:December 12th, 2007 01:22 am (UTC)

Me too

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It was UPS for me too. I was actually home sick on a day a computer game was supposed to be delivered. I was on the couch in the living room the whole day, a whopping 10 feet from the door. No sign of anyone. I checked tracking a couple of times to see if there was any progress, and around 3:45 p.m. it said "delivered." WTF? I look outside, and even went outside to check to see if the guy put it in the bushes or around the corner instead of leaving it at the door. There was nothing there. I called UPS and told them the situation. The woman seemed unphased and asked to hold so she could contact the driver. She then comes back on and says that it's sitting in the back of his truck. I asked how come it says "delivered," and she said that he was *going* to get out and deliver it, but then got sidetracked because apparently there was some construction in the area. What? Is he two years old? They sent him back to my house with the package later, and he apologized, but I never really got an explanation as to how he could have marked it as delivered when it never left the back of his truck. What was more frightening was the cavalier manner in which the supervisor and the driver handled the situation, as if "delivered" merchandise is often not delivered. Nice to know.
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From:badblood44
Date:December 11th, 2007 07:45 pm (UTC)
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I remember the time I ordered my first video accelerator, the 3dfx Voodoo 1 add-on card. I was so excited. So excited in fact, that during lunch time on the day of delivery, I left work in my car. I drove through town that day searching for FedEx vehicles. In fact, I had to tail one of them through downtown and wait for its next stop.

I parked illegally behind said FedEx truck and accosted the driver after he was through with his current delivery. I showed him proof of identity and address and made him give me my package right there and then. Thankfully he did.

This was Halloween in 1997. I bet they would never allow that now.

What I used to do for glQuake.... :)
From:david_j_parker
Date:December 13th, 2007 03:19 am (UTC)
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At the place where I used to work, I used to get deliveries from various places a lot. Some used USPS, some used FedEX, some UPS, and some Airborne Express. Of the lot, Airborne and FedEX tended to be the best, with USPS next, and UPS a distant also-ran. I used to hate having anything shipped UPS Ground, because it would invariably arrive in my office covered in dirt with at least one side of the box stove in for good measure. I used to joke with co-workers that I knew when the UPS guy was coming because I could hear him kicking my packages up the walkway.
From:directcodeword
Date:December 13th, 2007 10:47 am (UTC)

potentionally ironic

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...i don't know how precious the irreplaceables are but it sounds like you might need some counsel on the matter...then again, they were sent without requiring a signature, so I don't know how valueable they could really be...most of those delivery services offer insurance as well, but it sounds like the problem is that your contract is with the sender - not the carrier - so you're probably stuck with taking your beef up with the sender regardless of what happens...they will try to blame the carrier, and that's when you need someone who knows how the Uniform Commercial Code operates to step into your shoes and crack them a new one...
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From:eurobikermcdog
Date:December 15th, 2007 01:00 am (UTC)
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I have had a lot of problems with mail delivery, but with the USPS. I don't know what to do, except firebomb their headquarters.